Warranty and Service Information

At Scentful, we stand behind the quality of our products and strive to provide our customers with the best experience possible. That's why we offer a comprehensive warranty and excellent service to ensure you're happy with your purchase.

Our Guarantee

  • Product Quality : At Scentful, all of our products are carefully selected and inspected with attention before being sent to our customers. We work with reputable manufacturers who maintain the highest standards to ensure only the best quality is delivered. We only use premium ingredients and unique perfume formulations to deliver a fragrance experience that you won't find anywhere else.

    Defects and Faults : Despite our strict quality controls, things can sometimes go wrong. If you notice a problem with your product, please contact our customer service within the warranty period. We will quickly review your request and provide an appropriate solution.

What is covered under warranty?

  • Manufacturing errors or defects that become apparent during normal use.
  • Items that arrive damaged during shipping. In that case, we ask you to contact us within 7 days of receipt.

What is not covered by the warranty?

  • Damage due to misuse, accident or negligence.
  • Normal wear and tear of the product through regular use.
  • Products that have been modified or repaired by third parties without our permission.

How do you make use of the warranty?

  1. Contact Us : Please email our customer service at info@scentful.nl with your order number, a description of the problem and, if possible, photos of the defect.
  2. Review : Our team will review your request and contact you within 3 business days with further instructions.
  3. Solution : Depending on the situation, we offer a replacement product, repair or refund.

After-sales service

We strive to provide you with the best after-sales service. Do you have questions about your product, would you like advice on how to use it or do you have other concerns? Our customer service team is ready to help you. Feel free to contact us at info @scentful .nl or call us during office hours at [phone number].

At Scentful we believe in the power of excellent customer service and lasting customer relationships. We are not satisfied until you are.