Privacy Statement

Last updated: November 3, 2024

1. Introduction

This Privacy Statement describes how Scentful, part of RDG Services, handles your personal data. Scentful respects your privacy and handles your personal data carefully, in accordance with the General Data Protection Regulation (GDPR). By using our website and services, you agree to this Privacy Statement.

2. What Data Do We Collect?

Scentful collects different types of personal information depending on how you use our services. This may include:

Identification data : Name, address, telephone number, e-mail address.
Payment details : Bank account number and payment information, only for processing your payment.
Account Information : Username, password (encrypted), and other information you provide when creating an account.
Communication data : Information you provide to us when contacting our customer service, such as questions or complaints.
Usage data : Data about how you use our website, such as IP address, browser type, pages visited, and click behavior.
Marketing Preferences : Information about your preferences for receiving marketing materials.

3. How Do We Use Your Data?

Scentful uses your personal data for various purposes:

For handling orders : Processing your order, payment and delivery of products.
Customer Service : Answering questions, resolving complaints and providing support.
Account management : To create and manage your account on our website.
Marketing and Promotions : Sending newsletters, offers and promotions (with your consent).
Website Improvement : Analysis of the use of our website to improve the user experience and keep statistics.
Legal Obligations : Complying with legal obligations, such as tax regulations and law enforcement requests.

4. Basis for Processing Data

Scentful processes personal data on the basis of the following principles:

Performance of an agreement : Data necessary to perform an agreement with you, such as processing an order.
Consent : We ask your explicit consent to send marketing materials and newsletters.
Legal obligation : Data that we are obliged to retain for, for example, tax purposes.
Legitimate interest : In order to analyze and improve our website and services, we have a legitimate interest in using certain personal data.

5. How Long Do We Keep Your Data?

We do not retain your personal data for longer than necessary for the purposes for which it was collected, unless we are legally obliged to retain the data for longer.

Order data : 7 years (according to tax retention obligation).
Account information : Until you delete your account.
Marketing Data : Until you unsubscribe from our marketing communications.
Communication data : Maximum 1 year after the handling of your question or complaint.

6. Sharing Your Data with Third Parties

Scentful only shares your data with third parties if this is necessary for the execution of our services or if we are legally obliged to do so. We share your data with:

Payment providers : For processing payments, such as iDeal, PayPal, and Apple Pay.
Shipping Partners : For the delivery of orders, such as postal and parcel services.
Third Party Service Providers : To support our website and marketing, such as hosting providers and email services.
Government agencies : If required by law, such as the tax authorities or law enforcement authorities.

We have concluded processing agreements with parties that process personal data on our behalf to ensure that they comply with the GDPR.

7. Security of Your Data

Scentful takes appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, and misuse. Examples of security measures are:

Data Encryption : Sensitive data is stored encrypted.
Secure connections : Our website uses SSL (Secure Socket Layer) for a secure connection.
Access Control : Access to your data is restricted to authorized personnel.

Despite these measures, we cannot completely guarantee the security of data transmission over the Internet.

8. Cookies and Tracking Technologies

Scentful uses cookies and similar tracking technologies to improve the functionality and performance of our website and to remember your preferences. For more information about the use of cookies, please refer to our cookie policy.

9. Your Rights

Under the GDPR, you have a number of rights with respect to your personal data. You can request us to:

Inspection : An overview of the personal data we have about you.
Correction : Adjustment of incorrect or outdated data.
Deletion : The erasure of your data if it is no longer necessary for the purposes for which it was collected.
Restriction of Processing : Temporarily restrict the processing of your data.
Portability : Receiving your data in a structured, commonly used and machine-readable format.
Objection : Object to the processing of your data based on legitimate interest or against direct marketing.

To exercise your rights, you can contact us via info @scentful .nl . We aim to respond to your request within 4 weeks.

10. Withdrawal of Consent

If you have given us permission to process your personal data, you can withdraw this permission at any time. This will not affect the processing of data that took place before you withdrew your permission.

11. Complaints

If you have any complaints about the processing of your personal data by Scentful, we request that you first contact us so that we can find a solution together. You also have the right to file a complaint with the Dutch Data Protection Authority, the supervisory authority in the field of privacy in the Netherlands.

12. Changes to the Privacy Statement

Scentful reserves the right to change this Privacy Statement at any time. Changes will be published on this page with the date of the last change. We recommend that you consult this statement regularly. In the event of significant changes, we will actively inform you of this.

13. Contact

For questions, requests or complaints regarding this Privacy Statement or the processing of your personal data, please contact us via:

E-mail : info @scentful .nl

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