At Scentful we strive to ensure that all of our customers are happy with their purchase. If you are not completely satisfied, you can easily return your product within 14 days of receipt.

How does the return process work?

1. Send an email
   Please contact us within 14 days of receiving your order by sending an email to info@scentful.nl . Please include your order number and the reason for return in the email.

2. Receive the return form
   After we receive your email, we will send you a return form and further instructions for the return. Fill out the form and add it to your return.

3. Send the package
   Pack the product carefully in the original packaging and make sure it is unused and in good condition. The return costs are for your own account, unless the product is defective or incorrectly delivered.

4. Receive your refund
   Once we have received and inspected your return, we will process the refund. The amount will be credited back to your original payment method within 7 business days.

Return Policy:

• The product must be unused, undamaged and in its original packaging.
• The return must be registered within 14 days of receipt of the product via info@scentful.nl .

Frequently Asked Questions (FAQ)

What are the conditions for returns?
The product must be unused, undamaged and in its original packaging.

Who pays the return costs?
Return costs are at your own expense, unless the product is defective or incorrectly delivered.

How long does it take to receive my refund?
Once your return has been received and inspected, we will process the refund within 7 working days.

What should I do if my product is defective or damaged?
Please contact info @scentful .nl with a photo of the defect. We will be happy to help you.